Director of Strategic Accounts

Position Summary

The Strategic Accounts Director is an ambassador of Cretex Medical and the business units to continuously ensure we are easy to do business with and provide a world class customer experience.  Partner with operating company leadership to create trusted relationships that create a linkage to successfully accomplish the revenue growth initiatives while developing the customer relationships that focus on coordinated efforts to penetrate and grow Cretex Medical Strategic Accounts and Markets.  Grow strong and broad connections across the mid-levels of strategic and key target growth accounts. 

Account Expert: On customer's strategic objectives, growth initiatives, sourcing plans, & relationship map.

Essential Job Functions

• Deepen relationships at all levels between Cretex Medical and customer representatives
• Stay current on market needs, trends, and opportunities with Strategic Account(s), and advise operating companies on account needs and alignment with customers’ technology roadmaps
• Develop an account strategy. Focus on value to the customer and build strategic direction for business units and Cretex Medical. 
• Coordinate the involvement of appropriate Cretex Medical personnel, including operations, customer service, sales, quality, engineering, and management resources, to meet customers’ expectations. Escalate issues to executive team and business unit or Cretex level as appropriate
• Build a strategic relationship with assigned strategic or key account(s) and an understanding of how their futures align with Cretex Medical
• Active use of HubSpot to drive “Deals” from the Prospecting phase through Closure and monitor data/metrics frequently to drive success.
• Proactivelygenerate sales reports in enough detail to that support decision-making or setting direction, planned activities and are visible in HubSpot.  Coordinate activities with internal teams​
• Drive activity with visible daily plans, both with our internal and external customers
• Actively work with assigned Strategic and Key Target Growth Account(s) to understand their 5–10-year technology roadmap and align Cretex Medical capabilities
• Fosterimproved communication to the customer or potential customer by focusing on being the ‘guide’ and not the ‘hero​’
• Create, follow, and use standard work to drive consistency and organization, throughout daily/weekly/monthly interactions
• Createconcise account performance and make this readily available​
• Ensurethat data is being used, entered in HubSpot, talked about, and leading to our success                                               

Minimum Requirements, Education & Experience (incl. KSA’s and certifications)

• Bachelor’s Degree in business, engineering, or technical field
• 10 years of experience in direct technical sales
• 7 years of experience in medical device contract manufacturing sales
• Demonstrated ability to plan schedule, work independently and operate with a high degree of integrity
• Able to travel to customers, prospects and events at least 50% of the time
• Direct hands-on familiarity with manufacturing systems is highly desirable
• Ability to effectively communicate orally and in writing with customers, co-management, and other company personnel
• Ability to write clearly understandable reports and business correspondence
• Ability to read, analyze and interpret general business periodicals, technical procedures and governmental regulations
• Ability to calculate figures and analyze sales data
• Ability to solve practical problems, resolve issues and deal with a variety of variables in situations where only limited standardization exist
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form
• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint, Publisher)

Desirable Criteria & Qualifications

• Experience in the Orthopedic, CRM and Interventional markets